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Privacy Statement & Acceptable Use Policy

Your trust is very important to us and our Agency is strongly committed to protecting you and your family member’s privacy. We have created the following Privacy Statement to give you an overview of the type of information we collect, how the information is used and how the information is safeguarded.


This Privacy Statement applies only to information collected through our Website. Springbrook collects information about you through the information you provide to us. On some areas of our Website, we may collect certain information that you provide in order to register or to respond to a request or to use our Services. Such information may include:

  • Contact information, such as name, mailing address, e-mail address and phone number
  • Shipping or transaction information, such as billing address and credit card information, if you choose to purchase from or donate to our Agency
  • Information provided in connection with online registration for events offered through our Website
  • Demographic information, such as zip code, age and gender
  • Information you enter in forms and optional surveys
  • Information provided in e-mail requests and communications


Springbrook may disclose information you provide to us to independent contractors, service providers and consultants who assist us in providing services to you via our Website. Such service providers may include, without limitation, credit card processing and shipping companies. However, we will only share such personally identifiable information, as we deem necessary for them to carry out their obligations to Springbrook.

We may also share aggregated demographic information with independent contractors, service providers, consultants, and other partners. This is not linked to any personal information that can identify any individual person. Springbrook may also disclose personal information it has collected if necessary to fulfill our service obligations or if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal process.


Our Website may offer links to other Websites. Please be aware that we are not responsible for the Privacy Practices of such linked Websites. We encourage our users to be aware when they leave our Website to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by our Website.


Our Website features give you the ability to opt-out of receiving future communications by replying to “unsubscribe” in the subject line via e-mail at For example, users may wish to opt out of our monthly newsletter.


Unfortunately, no data protection method or combination of methods can be guaranteed 100 percent secure. We strive to protect your personal information as described throughout this policy, but we cannot ensure or warrant our ability to do so. As a result, you use our content, products, and services at your own risk. We will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties.

Acceptable Use Policy

I. Prohibited Uses and Activities

What uses and activities does Springbrook prohibit?

In general, the Policy prohibits uses and activities involving the Service that are illegal, infringe the rights or privacy of others, or interfere with or diminish the use and enjoyment of the Service by others. For example, these prohibited uses and activities include, but are not limited to, using the Service, either individually or in combination with one another, to:

Conduct and information restrictions

  • undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;
  • post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be unlawful;
  • upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the website or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;
  • transmit unsolicited bulk or commercial messages commonly known as “spam;”
  • send very large numbers of copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service;
  • initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme;
  • participate in the collection of very large numbers of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including “spyware”) designed to facilitate this activity;
  • collect responses from unsolicited bulk messages;
  • falsify, alter, or remove message headers;
  • falsify references to Springbrook or its network, by name or other identifier, in messages;
  • impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity (for example, “phishing”);
  • violate the rules, regulations, terms of service, or policies applicable to any network, server, computer database, service, application, system, or Web site that you access or use;
  • violate any individual’s privacy. Springbrook is required to maintain individual privacy for individuals and families receiving services through compliance with HIPPA regulations. Users may not reference, use images or in any other way identify individuals or families receiving supports without their explicit written permission. This permission must be transmitted to Springbrook for record keeping purposes.

II. Customer Conduct and Features of the Service

What obligations do I have under this Policy?

In addition to being responsible for your own compliance with this Policy, you are also responsible for any use or misuse of the Service that violates this Policy, even if it was committed by a friend, family member, or guest with access to your account. Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Service by, for example, strictly maintaining the confidentiality of your login and password information. In all cases, you are solely responsible for the security of any device you choose to connect to the Service, including any data stored or shared on that device.

How does Springbrook address inappropriate content and transmissions?

Springbrook reserves the right to refuse to transmit or post, and to remove or block, any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of Sections I or II of this Policy, or otherwise harmful to Springbrook’s community or other individuals using the Service, regardless of whether this material or its dissemination is unlawful so long as it violates this Policy. Neither Springbrook nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or posting's (including, but not limited to, e-mail, blog or social networking groups). However, Springbrook and its affiliates, suppliers, and agents have the right to monitor these transmissions and posting's from time to time for violations of this Policy and to disclose, block, or remove them in accordance with this Policy, the User Agreement, and applicable law.

III. Violation of this Acceptable Use Policy

What happens if you violate this Policy?

Springbrook reserves the right to immediately suspend or terminate your access to the services provided on or linked to its website if you violate the terms of this Policy.

How does Springbrook enforce this Policy?

  • Springbrook routinely monitors the activities conducted on its website. In the Agencies efforts to promote good citizenship within the Springbrook community, it will respond appropriately if it becomes aware of inappropriate use of the Service.
  • Springbrook prefers to inform community members of inappropriate activities and give them a reasonable period of time in which to take corrective action. Springbrook also prefers to have users directly resolve any disputes or disagreements they may have with others, without Springbrook’s intervention. However, if the Service is used in a way that Springbrook, in their sole discretion, believes violates this Policy, Springbrook may take any responsive actions they deem appropriate under the circumstances with or without notice. These actions include, but are not limited to, temporary or permanent removal of content, cancellation of posts, filtering of transmissions, and the immediate suspension or termination of all or any portion of the Service (including but not limited to posting's in groups or blogs). Neither Springbrook nor its affiliates, suppliers, or agents will have any liability for any of these responsive actions. These actions are not Springbrook’s exclusive remedies and Springbrook may take any other legal or technical actions it deems appropriate with or without notice.
  • Springbrook reserves the right to investigate suspected violations of this Policy, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on Springbrook’s servers and network. During an investigation, Springbrook may suspend access of involved individuals and/or remove or block material that potentially violates this Policy. You expressly authorize and consent to Springbrook cooperating with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy. Upon termination of your access, Springbrook is authorized to delete any files, programs, data, e-mail and other messages associated with your account (and any secondary accounts).
  • The failure of Springbrook to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.
  • You agree to indemnify, defend and hold harmless Springbrook and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from any violation of this Policy. Your indemnification will survive any termination of the User Agreement.


Springbrook may make changes to the Privacy Statement at any time. If we do so, we will post those changes on our Website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please review our Privacy Statement periodically to see recent changes.

If you have any questions about this Privacy Statement please contact us :

Robert Vogel, HIPAA Compliance Officer
5588 State Highway 7, Oneonta, NY 13820
Phone: (607) 353-7272 Ext. 2100
Fax: (607) 286-7166